Delivery Information

All products are available for delivery to the UK, Europe and Worldwide.

Personalised Lead Time

Personalised items need time to be manufactured, the time needed to personalise a product varies depending on product type (these times do not include delivery):
Despatched within 1-2 days: Selected Mugs, Frames, Slate
Despatched within 1-3 days: Engraved, Printed Items, Embroidery and Candles
Despatched within 3-5 days: Ceramic and Printed Glass

The lead time of a specific product is shown on the product details page.

Free Delivery - UK

Orders of £20 and over qualify for free standard delivery to the UK only.

Delivery Prices

Prices for delivery are calculated based on the selected items, size, weight and value, details of available delivery methods and exact prices are shown when you add items to your shopping basket.

Most items are despatched via Royal Mail and delivered between Monday to Saturday. Please Note: Saturday delivery may not be available to business addresses.

Please note: delivery times shown below do not include time required to personalise your item (see above).

Delivery ServicePriceDestinationDelivery Time
Standard Deliveryfrom £2UK3-4 days
1st Class Deliveryfrom £3.50UK1-2 days
Express Deliveryfrom £8.95UK1 day
Standard Ireland Delivery
(orders under £30)
£5Republic of Ireland3-5 days
Ireland Courier Delivery£10Republic of Ireland2 days
International£12Worldwide3-7 days

Express Delivery

Express Delivery reduces lead time by 1 day, and on items with 1-3 days lead time items are usually delivered the next working day provided your your order is received and payment confirmed by 12pm (Mon-Fri).

Christmas Delivery 2018

Last order dates for a pre-Christmas delivery. If in doubt choose a faster delivery service, to avoid disappointment.

Please note, orders received after these dates will be fulfilled on a best effort basis.

Delivery ServiceProduct Despatch Time
3-5 day1-3 day (including 24 hour)
Standard DeliveryFriday 14th DecMonday 17th Dec, 12pm
1st Class DeliveryTuesday 18th DecWednesday 19th Dec, 12pm
Express DeliveryTuesday 18th DecWednesday 19th Dec, 12pm

International Delivery

Delivery DestinationProduct Despatch Time
3-5 day1-3 day (including 24 hour)
Africa and Middle Eastern CountriesTuesday 27th Nov, 5pmThursday 29th Nov, 9am
Countries not listed belowMonday 3rd Dec, 5pmWednesday 5th Dec, 5pm
Australia, Greece, New ZealandWednesday 5th Dec, 5pmFriday 7th Dec, 9am
Canada, Czech Republic, Germany, Finland, Italy, Poland, Sweden, USAFriday 7th Dec, 5pmMonday 10th Dec, 5pm
Austria, Belgium, Denmark, France, Iceland, Ireland, Luxembourg, Portugal, Netherlands, Norway, Slovakia, Spain, SwitzerlandWednesday 12th Dec, 5pmFriday 14th Dec, 5pm

Buying as a gift?

You can choose to have your order delivered to a different address than your billing address. We don't send any invoices, receipts or anything which shows the price paid with our products.

Estimated Delivery Date

The estimated delivery date is shown in your shopping basket. These are for guidance only and are not a guaranteed delivery date unless specified otherwise.

We cannot be held responsible if an item does not arrive in time, if you have not selected an appropriate delivery method.

Although we endeavour to despatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.

If ordering multiple items with different lead times, your order will be despatched when all items are complete. If you need some items sooner please place separate orders for each as needed.

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